About Chicago Haven

At Chicago Haven, we believe style should feel effortless. Fashion isn’t about owning more — it’s about finding pieces that truly fit your life, your routine, and your personal style. Every collection we curate is designed to bring together timeless elegance, everyday comfort, and confidence you can wear naturally.

Founded with a vision of creating a more refined online shopping experience, Chicago Haven focuses on pieces that feel elevated without being complicated. We believe getting dressed should feel simple, inspiring, and authentic — whether you’re heading into the city, enjoying a quiet weekend, or dressing for moments that matter.

Rather than chasing fast-moving trends, we focus on wearable collections that remain stylish season after season. From elegant footwear to versatile wardrobe essentials, every item is carefully selected for its quality, comfort, and timeless appeal.

Our Mission

Our mission is to create a shopping experience centered around timeless style, comfort, and confidence. We carefully curate collections that help women feel elegant and effortlessly put together in their everyday lives.

Our Vision

Our vision is to become a trusted destination for modern women seeking refined fashion that feels both elevated and wearable. We want Chicago Haven to be known for pieces that blend sophistication with simplicity — styles that feel just as beautiful years from now as they do today.

Rooted in Quality & Care

Every piece at Chicago Haven is selected with attention to detail, fit, and quality. We believe fashion should not only look beautiful, but feel beautiful too. From soft fabrics and comfortable silhouettes to timeless footwear designed for real movement, our collections are built around how women actually live.

We value effortless dressing, versatile styling, and pieces that become favorites you continue reaching for again and again.

A Personal Note

Thank you for being here and becoming part of the Chicago Haven story. We’re grateful to share our collections with you and hope every piece you discover brings confidence, comfort, and timeless style into your everyday life.

With love,
The Chicago Haven Team

Follow our journey on Instagram: @Chicagohavenus

Company Details

Store name: Chicago Haven

Company Name: MB Collective

Registration number: 42040802

Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Mail: support@chicagohaven.com

Phone number: +1 708-320-3492

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)

Saturday: 12:00 PM – 5:00 PM (GMT-5)

Sunday & Public Holidays: Closed

Frequently Asked Questions

Do you offer free shipping?
Yes. Chicago Haven offers free USPS shipping within the United States.

Orders are normally processed within 1 to 2 business days, Monday to Friday.

For more information, please see our Shipping Policy.
What is your return policy?
You can request a return within 30 days of receiving your order.

Returned items must be unused, unworn, and in their original condition.

To start a return, please email support@chicagohaven.com with your order number, the item or items you would like to return, and the reason for your return.

Please contact our customer service team before sending any return.

Read our full Return & Refund Policy .
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow approximately 24 to 72 hours after dispatch for tracking information to become active.

You can also check your shipment through our Track Your Order page.
Can I change or cancel my order?
If your order has not yet been processed, we will do our best to help with a change or cancellation.

Please contact us as soon as possible at support@chicagohaven.com .

Once an order has already been processed or shipped, changes cannot always be guaranteed.
What payment methods do you accept?
All payments at Chicago Haven are processed securely at checkout.

We currently accept common payment methods including:
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa
Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.

For more information, please see our Payment Policy .
Is my payment secure?
Yes. Payments are handled through secure, encrypted checkout technology.

Chicago Haven uses secure payment processing to help protect your payment information when you place an order.

Your bank or payment provider may occasionally request additional verification for security purposes.

For more information, please see our Payment Policy .
How long does delivery take?
Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, estimated transit time is 5 to 7 business days.

This gives an estimated total delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy .
How can I contact Chicago Haven?
You can contact our customer service team by email at support@chicagohaven.com or by phone at +1 708-320-3492 .

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday: 12:00 PM – 5:00 PM (GMT-5)
Sunday and public holidays: Closed

We usually respond within 1 to 2 business days, Monday to Friday.

You can also visit our Contact Us page.