Chicago Haven

Overview

Chicago Haven accepts secure payments through trusted payment processors used across the United States. All payments are processed in USD, and your order is confirmed once the payment is authorized and approved.

Accepted payment methods

We currently accept common US payment options, including:

  • VISA
  • Mastercard
  • American Express 
  • Maestro
  • Apple Pay 
  • Google Pay

Availability can vary depending on your device, browser, and location. The checkout page always shows the options available for your order.

Payment processing and security

Payments are handled by secure, encrypted checkout technology. Chicago Haven does not store your full card details. If a payment is flagged by our processor for security reasons, we may request additional verification or cancel the order to protect customers from unauthorized transactions.

Authorization holds

Some banks place a temporary authorization hold when you place an order. This is not a charge. If your order is canceled or the authorization expires, the hold will typically be released automatically by your bank. Timing depends on your bank.

Taxes and pricing

  • Prices are shown in USD.

  • Sales tax, if applicable, is calculated at checkout based on your shipping address.

  • Chicago Haven may update prices and promotions at any time. The price shown at checkout is the price charged.

Failed or declined payments

If your payment is declined, try:

  • Confirming billing address details match your bank records

  • Using a different payment method

  • Contacting your bank for approval
    Chicago Haven cannot override bank declines.

Cancellations and refunds

If you cancel an eligible order or return an item based on our Return Policy, refunds are issued to the original payment method. Refund timing depends on the payment provider and your bank, but most refunds appear within a few business days after processing.

Chargebacks and disputes

If you have an issue with a payment or an order, contact us first so we can solve it fast. Unresolved chargebacks may result in account restrictions or future order cancellations.

Contact

For payment questions, contact: support@chicagohaven.com

Company Details

Store name: Chicago Haven

Company Name: MB Collective

Registration number: 42040802

Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Mail: support@chicagohaven.com

Phone number: +1 708-320-3492

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)

Saturday: 12:00 PM – 5:00 PM (GMT-5)

Sunday & Public Holidays: Closed

Frequently Asked Questions

Do you offer free shipping?
Yes. Chicago Haven offers free USPS shipping within the United States.

Orders are normally processed within 1 to 2 business days, Monday to Friday.

For more information, please see our Shipping Policy.
What is your return policy?
You can request a return within 30 days of receiving your order.

Returned items must be unused, unworn, and in their original condition.

To start a return, please email support@chicagohaven.com with your order number, the item or items you would like to return, and the reason for your return.

Please contact our customer service team before sending any return.

Read our full Return & Refund Policy .
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow approximately 24 to 72 hours after dispatch for tracking information to become active.

You can also check your shipment through our Track Your Order page.
Can I change or cancel my order?
If your order has not yet been processed, we will do our best to help with a change or cancellation.

Please contact us as soon as possible at support@chicagohaven.com .

Once an order has already been processed or shipped, changes cannot always be guaranteed.
What payment methods do you accept?
All payments at Chicago Haven are processed securely at checkout.

We currently accept common payment methods including:
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa
Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.

For more information, please see our Payment Policy .
Is my payment secure?
Yes. Payments are handled through secure, encrypted checkout technology.

Chicago Haven uses secure payment processing to help protect your payment information when you place an order.

Your bank or payment provider may occasionally request additional verification for security purposes.

For more information, please see our Payment Policy .
How long does delivery take?
Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, estimated transit time is 5 to 7 business days.

This gives an estimated total delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy .
How can I contact Chicago Haven?
You can contact our customer service team by email at support@chicagohaven.com or by phone at +1 708-320-3492 .

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday: 12:00 PM – 5:00 PM (GMT-5)
Sunday and public holidays: Closed

We usually respond within 1 to 2 business days, Monday to Friday.

You can also visit our Contact Us page.